Effective Date: July 1, 2026
LEAD ON HOLD (the “Platform”, “we”, “us”, or “our”) operates exclusively as a digital intermediary and technological connector between homeowners seeking services (“Clients”) and independent service professionals (“Contractors”).
We do not perform, execute, supervise, or guarantee any trade, construction, maintenance, or repair services. We are not a party to any agreement between a Client and a Contractor. All work, pricing, timelines, and quality of service are the sole responsibility of the Contractor and Client.
The Platform’s sole function is to generate, verify, and deliver qualified leads—nothing more. We do not endorse, recommend, or warrant the work of any Contractor. Clients and Contractors interact and transact entirely at their own discretion and risk.
By using the Platform, you represent and warrant that:
Access to certain Platform features requires account registration. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.
We use SMS-based one-time passcode (OTP) verification to authenticate users. By registering, you consent to receive SMS messages from us for authentication and platform notifications. Standard message and data rates may apply.
For Clients (Homeowners): Submitting a lead request is free. By submitting, you consent to having your contact information shared with Contractors who purchase your lead. You may withdraw your consent at any time by contacting us, but leads already purchased cannot be revoked.
For Contractors: Leads are delivered instantly upon purchase. Each lead includes the Client’s name, phone number, and project description. The Platform makes reasonable efforts to verify lead authenticity via SMS/OTP but does not guarantee the accuracy, completeness, or quality of any lead.
Lead prices are displayed clearly before purchase. All prices are in US Dollars. Payments are processed through secure third-party payment processors (including Whop and PayPal).
Payments for leads are final upon successful technological dispatch. Once a lead’s contact information is delivered to a Contractor’s account, the transaction is complete. Any financial disagreements, pricing negotiations, project cancellations, or disputes between a Client and a Contractor must be resolved directly between them. The Platform holds zero liability for and takes no part in commercial disputes.
Because digital leads are delivered instantly and cannot be returned, we do not offer cash refunds on purchased leads. Instead, we operate a Fair Lead Credit Policy:
Lead Credit: If a purchased lead is verified as invalid—such as a disconnected phone number, confirmed fake submission, or complete project retraction reported within 48 hours of purchase—the Contractor receives a Platform Lead Credit equal to the purchase value. This credit is applied to the account balance and may be used toward future lead purchases. Lead Credits never expire and are non-transferable.
To request a Lead Credit, contact us within 48 hours of purchase with supporting documentation. We review each request within 5 business days. Fraudulent or abusive credit requests may result in account suspension.
Client-Contractor Disputes: Any disputes regarding service quality, pricing, timelines, or project scope are strictly between the Client and Contractor. The Platform is not a party to these disputes and assumes no responsibility for resolving them.
Platform Disputes: Disputes regarding Platform functionality, billing errors, or lead validity should be directed to our support team. We will investigate and respond within 10 business days.
Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any legal action must be brought exclusively in the state or federal courts located in Delaware.
You agree not to:
To the maximum extent permitted by law, LEAD ON HOLD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:
Our total liability to you for any claim arising from these Terms or the Platform shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.
We take data privacy seriously. Our data handling practices are described in our Privacy Policy. Key points:
We reserve the right to suspend or terminate any account at our sole discretion for violation of these Terms or any applicable law. Upon termination, your right to access the Platform ceases immediately. Lead Credits in a terminated account are forfeited unless termination was in error.
You may terminate your account at any time by contacting us. Termination does not affect the validity of any lead purchases made prior to termination.
We may update these Terms from time to time. Material changes will be notified via email or platform notification. Continued use of the Platform after changes take effect constitutes acceptance of the new Terms. If you do not agree, you must stop using the Platform.
Contact: For questions about these Terms, please contact us at [email protected].